Return and refund policy

**Last Updated:** 26 October 2026

At **AZONE LUXE**, we are committed to providing our customers with a premium shopping experience and quality products. We want you to shop with confidence and satisfaction. Please read our Return, Refund & Exchange Policy carefully before placing an order.

### 1. Return Eligibility

Customers may request a return under the following conditions:

- The product received is damaged, defective, or incorrect.
- The product received is significantly different from the description or images provided on our website.
- The return request is submitted within **7 days of delivery**, subject to verification and applicable consumer protection laws.

To be eligible for a return, the product must be unused, in its original condition, and accompanied by its original packaging, tags, accessories, and proof of purchase, wherever applicable.

### 2. Non-Returnable Products

For hygiene, quality-control, and product-integrity reasons, certain products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law.

These may include:

- Products marked as non-returnable on the product page.
- Used, altered, washed, or damaged products that have been damaged after delivery.
- Products returned without their original packaging, tags, or accessories, where these are essential to the product's condition.
- Products damaged due to misuse, improper handling, or normal wear and tear.

**Important:** Nothing in this policy limits any mandatory rights available to customers under applicable law.

### 3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team within **48 hours of delivery**.

Please provide:
- Your order number.
- Clear photographs or an unedited video showing the issue.
- Photographs of the product packaging and shipping label, where relevant.
- A brief description of the problem.

Our team will review your request and inform you of the next steps. Depending on the circumstances and product availability, we may arrange a replacement, exchange, repair, or refund in accordance with applicable law.

### 4. Refund Policy

Once your return request has been approved and the returned product has been received and inspected, we will