Shipping policy

# AZONE LUXE

**Last Updated:** 26 October 2026

At **AZONE LUXE**, we are committed to delivering your handbags safely and providing a smooth shopping experience. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our online store.

### 1. Order Processing

Orders are processed after successful payment verification and order confirmation.

- Order processing generally takes **1–3 business days**.
- Orders placed on Sundays, public holidays, or during peak sales periods may require additional processing time.
- Orders may be delayed if additional verification or product availability checks are required.

You will receive an order confirmation after your purchase. Dispatch and tracking details will be provided when available.

### 2. Shipping and Delivery Time

As AZONE LUXE sells imported handbags, delivery times may vary depending on product availability, shipping origin, destination, and customs clearance.

- **Order processing:** 1–3 business days.
- **Domestic delivery within India:** Estimated 5–10 business days after dispatch.
- **International delivery, where available:** Estimated 7–20 business days after dispatch.

These are estimated timeframes, not guaranteed delivery dates. Certain imported products or destinations may require additional time.

### 3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the destination, package size, delivery method, and order value. Any applicable additional charges will be communicated as required by law.

### 4. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking link or shipment reference to check the progress of your delivery. Tracking updates may take some time to appear after dispatch.

If tracking information is unavailable or your shipment appears delayed, please contact our customer support team.

### 5. Customs Duties and Import Taxes

For international shipments, customs duties, import taxes, and clearance charges may apply depending on the destination country's regulations and the shipping arrangement.

Where applicable, responsibility for these charges will be explained at checkout or before the order is completed. Customers should review local import requirements before placing an international order.

AZONE LUXE will comply with applicable customs and import regulations.

### 6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery details, including their name, address, postal code, email address, and contact number.

If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has been packed or dispatched.

Additional shipping charges arising from incorrect details or a customer-requested reshipment may apply where permitted by law.

### 7. Delayed, Lost, or Undelivered Orders

Although we work with shipping partners to deliver orders promptly, delays can occur because of customs inspections, courier operations, severe weather, public holidays, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, contact our support team. We will help investigate the shipment with the relevant courier or shipping partner.

Any appropriate replacement, refund, or other remedy will be handled in accordance with our policies and applicable law.

### 8. Damaged Packages

If your package arrives visibly damaged or the handbag inside is damaged, please contact us within **48 hours of delivery**.

To help us investigate, provide:
- Your order number.
- Clear photographs of the outer packaging and shipping label.
- Photographs of the damaged product and packaging.
- An unedited unboxing video, if available.

We will review the claim and communicate the next steps in accordance with our Return, Refund & Exchange Policy and applicable law. An unboxing video may help with verification but will not be the sole basis for denying a valid claim where prohibited by law.

### 9. Delivery Attempts

Our shipping partners may make delivery attempts according to their procedures. Customers should ensure that someone is available to receive the shipment when required.

If delivery fails because of an incorrect address, repeated unavailability, or refusal of delivery, the shipment may be returned to the sender. Any additional charges or further steps will be communicated to the customer, subject to applicable law.

### 10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Orders may not be cancellable once they have been dispatched. Eligible cancellations and any applicable refunds will be handled under our Return, Refund & Exchange Policy and applicable law.

### 11. Contact Us

For questions about shipping, delivery, or order tracking, please contact:

**Company:** AZONE LUXE

**Email:** support.azoneluxe@gmail.com

**Phone/WhatsApp:** +91 72839 49332

**Registered Business Address:** Surat, Gujarat - 395010

**Website:** www.azoneluxe.com

Thank you for choosing AZONE LUXE. We appreciate your trust and look forward to delivering your order safely.